As an institute of technology, it’s no surprise we value technology, not only in our classrooms to enhance education but also to make sure things run efficiently within the college.
It is also something we all tend to take for granted. We take for granted that our computers will work, that sufficient bandwidth exists to carry our communications, that our software programs will be installed, and that someone will answer the phone when something needs to be fixed.
For those reasons, and so many more, I think it is apt that we celebrate our IT Services Department at LWIT. We are fortunate here to have a wonderful, innovative staff working hard to assure our technology infrastructure is seamless and supportive.
In keeping with my theme of celebration in 2013, I’d like to acknowledge 13 things about our IT Services Department that you may not know:
1. IT Services has completed over 12,000 help desk requests since 2009.
2. Employees rated their satisfaction with the servicing of those requests as 4.14 (high) on a 5 point scale, according to the latest employee satisfaction survey.
3. LWIT has over 1,600 computers on the Kirkland and Redmond campuses.
4. IT Services maintains over 60 servers in the data center that host LWIT’s software applications and data.
5. Since 2008, LWIT has received over 27 million e-mail messages from outside the college, 23 million of which were blocked by our spam filter.
6. It takes 25 hours to back up the 2.6 million files using 2.6TB of disk space in employee drives and department administrative folders.
7. Over 1,000 personal mobile devices connect to our wireless network on the busiest days of the week.
8. Since 2010, LWIT’s daily peak average Internet bandwidth usage has tripled from 25mbps to 75mbps.
9. LWIT’s website is comprised of over 6,000 individual pages and receives more than 20,000 visits and 80,000 page views a week with the most-visited pages being the class schedule and the programs of study list.
10. LWIT’s intranet contains over 30,000 searchable documents.
11. The time and leave reporting system has 69,286 lines of custom-written programming code.
12. Since installation, the digital signage system has displayed over 500 unique messages provided by LWIT departments, teams and students.
13. Four of our nine IT staff members graduated from LWIT’s CSNT program, with one of them starting at our own high school, the Lake Washington Technical Academy, completing an AAS degree before taking advantage of our transfer agreements to complete a Bachelor’s degree.
Kudo’s to LWIT’s Chief Information Officer Mike Potter and the IT Services Department for a job well done. Please join me in celebrating their accomplishments in the comments below.